Return Policy


Cancellation: Custom Bar Stools & Chairs

Once your custom order has been put into production, it cannot be cancelled because the order reflects your unique tastes and choices.

Color/Texture Disclaimer: Stains may appear lighter and colors may not be accurate and textures may not be properly visualized as a result of photographic, Internet & computer inaccuracies and many other factors beyond our control. Therefore, we cannot guarantee that the product colors, textures and stains & grains you see displayed on this site are perfectly accurate.

WHEN YOU ACCEPT & PLACE AN ORDER, you are accepting the limitations inherent in not directly viewing samples. Absent your obtaining such samples, your completion of an order constitutes your waiver of any claim you may have due to dissatisfaction with the product colors, textures, stains & grains. If you are not sure...
please contact us if you’d like to receive more accurate fabric & wood samples before ordering.

Seat Height Disclaimer: You are solely responsible for making sure you have accurately measured the intended counter top where your seating will be used – and be sure to leave adequate clearance: The rule of thumb: leave around 10" to 11” between the top of the seat and the top of the counter.

Seat heights:

• Dining room & kitchen chairs are 18”-19”.
• 24” (24 inch) to 26” (26 inch) Counter Stools match most kitchen counters, usually 36”.
• 30” standard bar stools are for 42” counters (bars & many kitchen counters).
• Extra tall 34” (34 inch) to 36” (36 inch) bar stools are for special 46”-50” tall counters.

Cancellation: Orders Not-Yet-in-Production

You can cancel an order that has not gone into production – or In Stock, Non-Customized Bar Stools & Chairs that are not in transit to our warehouse or your delivery address. To cover our costs for order placement and tracking, we charge a fee:

• Cancellation Fee: $20


Please contact us immediately if you believe your products were damaged in shipment - shipping damage must be reported within 48 hours in order for us to even attempt to pursue a damage claim on your behalf. Do not destroy your boxes until you are certain you are not going to try and return them. Manufacturers WILL NOT supply replacement boxes (in the unlikely event that you need to return their product). Besides damage, let us know IMMEDIATELY if you received the wrong product, or you are not satisfied with your product. Our aim is to resolve problems fairly and quickly. We want you to be a satisfied customer!

We do not accept products back which were manufactured and assembled to your specifications, we will work with you to our best ability. If products are deemed acceptable for return we will give you specific return instructions - and any prepaid shipping charges or restocking charges that will apply. If accepted for return, restocking charges run 25%-35% of the purchase price + any new shipping costs required to re-ship your products.